Return & Refund Policy

Quality Assurance Guarantee

At BeastGainNutrition, we are committed to providing authentic, high-quality supplements. If you are not satisfied with your purchase, please review our return and refund policy below.

Refund & Return Eligibility

Standard Orders

• Returns & refunds are accepted within 7 days of delivery.
• Products must be unopened, unused, and in original packaging.
• Opened or used supplements cannot be returned due to health and safety regulations.
• A receipt or proof of purchase is required.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with:

• Your order number
• Photos of the damaged or incorrect product
• A brief explanation of the issue

We will review your request and offer a replacement, store credit, or refund based on the situation.

Non-Refundable Items

• Opened or used supplements
• Products purchased during promotions or clearance sales
• Gift cards and digital vouchers

Return Process

1. Email us at [email protected] with:
   • Your order number
   • Product details & reason for return
   • Photos (if applicable)
2. Our team will review your request within 2 business days and provide return instructions.
3. Approved returns must be shipped back within 5 days. Return shipping fees are the customer’s responsibility unless the return is due to an error on our part.
4. Once received and inspected, refunds will be processed within 5-7 business days.

Refund Timeline

• Credit/Debit Cards: 5-7 business days
• Bank Transfers: 3-5 business days
• Cash on Delivery (COD) Orders: Store credit or exchange only
• Digital Wallets (Apple Pay, Google Pay, etc.): 1-2 business days

Late or Missing Refunds

If you haven’t received a refund within the stated timeframe:

1. Check your bank account and transaction history.
2. Contact your credit card provider as it may take additional time for processing.
3. If the issue persists, email us at [email protected].

Special Circumstances

Please reach out to us immediately if:

• The delivery address was incorrect.
• The recipient was unavailable.
• You need to modify your order.

Customer Support

We are here to help! Contact us for any refund or return inquiries:

📧 Email: [email protected]
📞 Phone: +971588765530
📍 Visit Our Store: Boulevard Point Sheikh Mohammed bin Rashid Boulevard

Business Hours:

• Sunday - Thursday: 9:00 AM - 8:00 PM
• Friday - Saturday: 10:00 AM - 6:00 PM